Pet Stain and Odour Removal in Geelong
Most pet accidents look small on top and are much bigger underneath. Urine runs down through the carpet into the backing and the underlay, spreads out, and dries there. The spot you cleaned up looks fine for a while, then the smell comes back on the first warm or humid day.
We remove pet stains and odours from carpets, rugs and fabric couches in homes across Geelong, the Bellarine and the Surf Coast. We treat the affected areas, clean them with hot water extraction, and deodorise where it's needed. Before we start, we'll tell you honestly what is likely to come out.
An Honest Answer Before We Start
Fresh accidents usually come out completely. Urine that has sat for months can bleach or change the colour of the fibre, and no clean can put that colour back. We'll look at the stain, tell you what to expect, and only then start. One customer wrote that we were "honest enough" to "admit pet stain would not be 100 per cent removed."
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- Fully insured
- Re-clean guarantee
- 20+ years local
- Locally owned
“Highly recommend Wow for carpet cleaning. Great friendly service and a quality service. Very happy with the results and very affordable.”
Why Pet Owners Call Us
Wow Clean Carpets is owned and run by Rodney Driessen, and we've cleaned carpets, rugs and couches around Geelong for more than 20 years. Pets come up again and again in our 665 Google reviews: puppy accidents, muddy paws, and dogs that treat the couch as their own.
Here's what you get when you book us for pet stains and odour:
Results on Old Stains
One customer had "awful stains on our carpets from our puppy which had been there for months". Her review says they were "gone in an hour".
Help When It's Urgent
Accidents don't wait for a convenient week. When a dog walked grease across a cream carpet, we came the same day and the stains came out. Call us and we'll fit you in as soon as we can.
Care Around Your Animals
We use products that are gentle on fibres and suited to homes with children and pets. We'll ask you to keep pets out of the room while we work and until the carpet or couch is dry.
Re-clean Guarantee
We're fully insured, and if you're not happy with an area we've cleaned, we'll come back and re-clean it at no extra charge.
Pet Stain Removal Across the Geelong Region
We remove pet stains and odours right across Greater Geelong, the Bellarine Peninsula and the Surf Coast. Our most-booked suburbs are listed below.
- Belmont
- Lovely Banks
- Little River
- Highton
- East Geelong
- Golden Plains
- Grovedale
- Whittington
- Bannockburn
- Geelong West
- Torquay
- Lethbridge
- Hamlyn Heights
- Breamlea
- Meredith
- Herne Hill
- Anglesea
- She Oaks
- Armstrong Creek
- Ocean Grove
- Sutherlands Creek
- Charlemont
- Barwon Heads
- Maude
- Marshall
- Queenscliff
- Stieglitz
- Corio
- Portarlington
- Anakie
- Leopold
- Point Lonsdale
- Newcomb
- Drysdale
- Norlane
- Lara
Not sure if we service your area? Get in touch, and we’ll be happy to discuss it!
What We Treat
Pet accidents end up on more than the carpet. We treat all of these, often in the same visit.
Before You Call Us: What to Do Straight Away
Blot up as much as you can with a dry white cloth or paper towel, pressing down hard. Don't rub, because it spreads the stain and pushes it deeper. Then blot with plain water, which is what the Carpet Institute of Australia recommends before any product goes near the stain. Avoid ammonia and strong household cleaners, which can set the stain and can smell like urine to a pet, so they come back to the same spot.
Why Pet Odour Keeps Coming Back
When urine dries, it leaves salts and crystals in the fibres, backing and underlay. Moisture in the air wakes them up, which is why the smell is strongest on warm, damp days or after the carpet has been cleaned with a hire machine that wet it but didn't extract enough water. Surface sprays cover the smell for a day or two, then it returns.
A proper clean treats the whole affected area, flushes it with hot water and extracts it with strong suction, then deodorises what's left. If urine has soaked right through the underlay over a long time, the underlay can hold the smell even after the carpet is clean. In that case we'll tell you, and replacing that section of underlay is a job for a flooring business.
How We Remove Pet Stains and Odours
- Find the problem areas. We check where the smell is coming from, because it's often wider than the stain you can see.
- Vacuum. Pet hair and dry soil come out first.
- Pre-treat. Stains and odour spots get a treatment matched to the fibre and left to work.
- Hot water extraction. The area is flushed and the water pulled back out, taking the loosened soil and residue with it.
- Deodorise and groom. We deodorise the treated areas and groom the pile so it dries evenly.
- Dry. Allow up to 24 hours for the carpet to dry, with good airflow. Keep pets off until it's fully dry.
Pet Stain and Odour FAQs
Can carpet cleaners get pet urine out?
Yes, in most cases. A professional clean treats the urine, flushes it out with hot water extraction and deodorises the area. Fresh accidents usually come out completely. Old urine can leave a permanent mark where it has changed the dye, and we'll tell you that before we start.
What draws urine out of carpet?
At home, blotting with a dry cloth and then cold water draws out the most. For urine that has dried into the backing, a hot water extraction clean works best, because it flushes the area and uses strong suction to pull the water and residue back out of the carpet.
Which carpet cleaner is best for removing pet urine?
Look for a local business that uses hot water extraction, treats odour at the source, and is honest about what will and won't come out. Ask whether they clean the whole affected area or only the visible stain. We hold a 5.0 rating from 665 Google reviews, and pet owners wrote a good share of them.
Will the smell come back?
If the urine has been removed from the carpet, the smell shouldn't return. If it has soaked deep into the underlay over a long time, some smell can remain until that underlay is replaced, and we'll let you know if we think that's the case.
Do you clean pet stains on couches and rugs?
Yes. We clean fabric couches and wool and synthetic rugs. We don't clean leather, viscose, jute, or hand-knotted Persian and oriental rugs.
How much does pet stain removal cost?
It depends on how many areas are affected, how old the stains are, and how much of the rest of the house you'd like cleaned in the same visit. Call 0418 120 387 or send photos through our contact form for a quote.
Get a Pet Stain Removal Quote
Tell us what your pet has been up to and where, and send a photo if you can. We also do carpet steam cleaning, rug cleaning and couch cleaning across Geelong. Call 0418 120 387 or send a photo of the stain through the form.
What our customers say
5.0 from 665 Google reviews
“This is the second time I have used Rodney. First time was for a rug that our fur baby had an accident on. Great response and service and price for a small job. No hesitation to get Rodney back for the whole house. Great job, response quickly to enquires and so reasonably priced.”
Christine McCarter · Google review · “Price was as quoted, quick and efficient work and friendly service. Incredible with dogs and great with communication”
Alexandra Adams · Google review · “Called Rod today as had an emergency with a dog who had walked probably grease across an area of cream carpet. Rod was able to come today and worked his magic and all the stains have gone. Highly recommend this business, professional, polite , and quick to attend all problems. Before and after photos attached.”
Sheryle Griffiths · Google review ·
Send us a message
We'd love to discuss your cleaning requirements and give you a quote for your home or business cleaning. Please give us a call, email us or complete the form to get in touch.
- Fully insured
- Re-clean guarantee
- 20+ years local
- Locally owned
“This is the second time they have done our carpet..extremely happy with the job and the very reasonable price”