Privacy Policy

At Wow Clean Carpets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our carpet cleaning services.

1. Information We Collect

We may collect the following personal information:

• Name

• Email Address

• Phone Number

• Property Address

• Service Request Details

• Information submitted through contact forms, emails, or phone calls

We may also collect non-personal information such as browser type, IP address, device information, and website usage data to improve our website and services.

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Provide quotes and estimates

• Schedule appointments

• Deliver carpet cleaning services

• Send booking confirmations and reminders

• Improve our services and customer experience

• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information.

Information may only be shared when necessary to provide services, process payments, or comply with legal requirements.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

5. Cookies and Analytics

Our website uses cookies to improve website functionality and user experience, and to measure how the website is used.

We use Google Analytics, a service provided by Google, which uses cookies to collect information such as the pages you visit, how long you spend on the website, the type of device and browser you use, your approximate location (city or region), and how you arrived at our website (for example from a search engine, our Google Business Profile, an online advertisement or another website). This information is collected in a form that does not identify you personally.

When you submit an enquiry through our website, we also record how you arrived at our website (such as the search engine, advertisement or website that referred you, and the page you first landed on) with your enquiry. This helps us understand which of our marketing is working.

Your name, email address and phone number are never sent to Google Analytics.

You can disable cookies through your browser settings at any time, or opt out of Google Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout.

6. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the content or privacy practices of third-party websites.

7. Changes To This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page.

8. Contact Us

If you have questions regarding this Privacy Policy, please contact us:

Wow Clean Carpets

Email: hello@wowcleancarpets.com.au

Phone: 0418 120 387

Address: Warehouse 7/12 Kadak Place, Breakwater VIC 3219